SHIPPING & RETURN POLICY
Returns & Exchanges
To return or exchange an item, please email us at firstname.lastname@example.org with your order and reason for return/ exchange.
All pre-ordered sweaters from our ready to wear collection must be prepaid in full via credit card, or check.
All sale and full priced items with original tags that have not been worn, altered, or washed can be returned within 14 days of receipt for a full refund.After 14 days, you'll be eligible for on-line store credit only.
After 30 days, all purchases are final sale.
All made to measure or bespoke merchandise are considered "special orders' and require a 50% non- refundable deposit at the time of order placement. Final payment in full is due upon delivery.
All sweaters from our Subscription Box membership and our ready to wear collection that are customized, can not be returned, but MAY be exchanged for only a different size in the same color and style.