We currently ship in the continental United States and Canada. Standard orders are usually processed within 2-3 business days. Expedited orders are processed within 1 business day. Shipping costs are non- refundable. If you need your order right a way, please email us at info@realinewyork.com for immediate assistance. To return or exchange an item, please email us at info@realinewyork.com with your order and reason for return/exchange.All pre-ordered sweaters from our ready to wear collection must be pre-paid in full via credit card, cash or check.Full price items with original tags that have not been worn, washed or altered can be returned within 14 days of receipt for full refund. After 14 days you’ll be eligible for online store credit only. After 30 days all purchases are final sale. All custom, made to measure or bespoke merchandise are considered “special orders” and require a 50%  non- refundable deposit at the time of order placement and final payment in full due upon delivery.