SHIPPING & RETURN POLICY

Shipping

We always offer complimentary standard shipping. We currently ship in the continental United States and Canada. Standard orders that are in stock are processed within 2 business days. Expedited orders are processed within 1 business day and are an additional cost of $30. If ordered by noon, we are able to ship any in stock expedited order the same day.
We are pleased to offer Same Day Local Delivery in the Tri- State Area (Including the Hamptons) if ordered by 11 am for an additional charge of $50. 
If you need your order right a way, please email us at info@realinewyork.com for immediate assistance or text us at 516-857-7664.

Returns & Exchanges

To return or exchange an item, please email us at info@realinewyork.com with your order and reason for return/ exchange.

All pre-ordered sweaters from our ready to wear collection must be prepaid in full via credit card, or check.

All sale and full priced items with original tags that have not been worn, altered, or washed can be returned within 14 days of receipt for a full refund.After 14 days, you'll be eligible for on-line store credit only. 

After 30 days, all purchases are final sale.

Special Orders

All made to measure or bespoke merchandise are considered "special orders' and require a 50% non- refundable deposit at the time of order placement. Final payment in full is due upon delivery.

All sweaters from our Subscription Box membership and our ready to wear collection that are customized, can not be returned, but MAY be exchanged for only a different size in the same color and style.