Terms & Conditions/ Privacy Policy


We pride ourselves on the amazing client experience that Reali New York has come to be known for. We love to engage with our clients and get to know them on a personal level so as to meet their sweater wardrobe needs. Whether it be at an in-person meeting at our showroom at Spring Place in Tribeca or on an on-line chat or a virtual Zoom session to peruse the collection via video conference, we love to connect with our clients and service their needs. We even offer a concierge 'Repair and Care' service to maintain your sweater. Below you'll find a list of our complete concierge services that we are happy to provide our clients. We also put great attention to the packaging and preservation of your knitwear once purchased. Our luxurious packaging includes a zippered enclosure to preserve your knitwear during storage. We always enclose a handwritten note as well!

 Monogrammed Items

In case your monogrammed style does not fit and you need a different size, all monogrammed items can only be exchanged for the same style, in the same color in a different size. Email info@realinewyork.com for details to set up the exchange. 

All monogrammed items take between 2-3 weeks from the date of purchase.

Our Privacy Policy

We respect your privacy. Reali New York will never share your personal information or billing details.

Custom, Made To Measure and Bespoke Orders

To place a Custom, Made to Order, or Bespoke Order, please contact info@realinewyork.com and we'll get back to you asap, and always within 24 hours. Please refer to our Shipping and Returns Policy for more details. 

The Difference Between Custom, Made To Measure and Bespoke Knitwear

A Custom Sweater is purchased from our existing collection and available in Small - XX-Large and is completely customizable. You can choose from our design libraries which include custom buttons, suede or leather elbow patches, embroideries, or monogramming.


A Made To Measure Sweater is a sweater from our existing collection made to fit your exact measurements. We measure you and adjust our knitwear program so that it fits you to a tee. You could also customize it as well.

A Bespoke Sweater is any style you desire. Select from our yarn, trim, stitch and button libraries. We'll design it together, and take measurements to ensure a perfect fit! This bespoke sweater does not have to be represented from our existing collection... it could be any sweater style you may want us to make just for you! 

To Order Our Design Kit 

As a member of our Sweater Subscription Box membership, you'll receive our design kit that includes color, button and monogram references, leather and suede hides and knit swatches to see- feel- and touch all of our customization offerings.

Personal Style Concierge

Reali New York offers a complimentary 15 minute style session to anyone who has purchased from us and would like some additional help with all of your sweater style needs. All requests should be emailed to Lisa@realinewyork.com and we will set up a complimentary zoom style session.

Life Time Care Of  Your Sweater

We will maintain and care for your knitwear at no charge. Simply email us at Info@realinewyork.com to obtain a complimentary mailing label so you could send us your sweater to care for.

To Order In Person Or Virtually

We  are located at Spring place In Tribeca New York. You are welcome to see the collection in person. 

Contact Lisa@reainewyork.com to set up an appointment. 

We are more than happy to set up a virtual meeting via Zoom to preview the collection as well! 

We are here to help you to make your Reali New York sweater experience a memorable one! 

Lisa Reali

Founder and Designer

Reali New York